Frequently Asked Questions
- Payments & Checkout
- Shipping & Delivery
- Returns & Exchanges
- Apply & Care
- About ESQIDO Lashes
- Mink vs synthetic lashes
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Payments & Checkout
- What payment methods are accepted?
We accept all major credit cards, and PayPal. All payments are processed through a secured checkout process. Debit and Debit credit cards are not accepted at this time. Please note for that some VISA Debit cards, an international fee may apply, the rate of the fee is determined by your card issuer.
- What currency are the prices listed in?
All prices are listed in USD.
Shipping & Delivery
- How much is shipping?
United States (2 - 5 business days)FREE on orders over $25.
Canada (2 - 5 business days)FREE for orders over $75, or $5 flat-rate.
United Kingdom** (2 - 5 business days)FREE on orders over $50, or $5 flat-rate.
International (4 - 15 business days)FREE for orders over $75, or $5 flat-rate.
*Order values are after discounts.
While we are transitioning to a new UK warehouse, shipping times will experience additional delays,
we apologize for any inconvenience.
- When will my order be shipped?
All orders received will be shipped next business day. (ie: Orders received Monday will be shipped Tuesday.)
- How do I track my order?
You will automatically receive an e-mail with a link to track your package once it’s been processed and shipped.
If you registered an account with us, you can also view your order history and track your orders in your account page.
- What about import duties and taxes?
Customers are responsible for all import duties and taxes (if applicable). Please see DutyCalculator for a list of duties and tax rates per country for our lashes.
- I haven't received my package, what should I do?
- Make sure no one in your household, building security, or neighbours have received your package.
- Contact your local post office to see if they have it held for you.
- If you still cannot locate your package, it may be lost and we can file a lost package claim for you. Simply contact us.
Returns & Exchanges
- What is your return policy?
The best way we can earn your loyalty to ensure your satisfaction with every purchase. At ESQIDO, we give you a full 60 days to fall in love with your purchase. Should you have any questions, simply contact us and we will be happy to help you find the perfect pair of lashes.
- How do I return or exchange my items?
We want you to love your ESQIDO products. But if you’re having second thoughts, we want to make returns as simple as possible. Simply contact us within the 60 days period, and we’ll send you a Return Authorization Number (RMA) for your return. Our customer team will be happy to help you find the perfect pair of lashes. The return shipping costs must be paid at the buyer’s expense.
- What's the process after I've shipped my items back?
Our warehouse team will process your return as it's received, and we'll do our best to issue you the appropriate exchange or refund as soon as possible. It's best to provide us with a tracking number so we can anticipate your return. If you've sent your items back but have not received any emails from us, please contact us.
Apply & Care
- How do you apply false eyelashes?
Important: Handle your mink lashes with extra care. Never tug on the individual strands.
Start by gently pulling on the two ends of the band until it's detached from the clear tray. Then, look downwards at a mirror, and position the lashes on your eyes, just above your natural lash line.
Note the width of your eyes, and trim the false lashes from the outside corner to match. After trimming, apply a thin, even strip of glue along the band of the lashes, then allow the glue to settle for a few seconds.
After the glue starts to get tacky, look downwards at a mirror again, and carefully position the lashes at the base of your natural lash line, pushing it down as close as possible, for the most natural look.
Once you're happy with the placement of the lashes, leave the lashes on and wait for the glue to try. That's it!
- How do you remove false eyelashes?
Important: Do not use alcohol based cleaners on the mink lashes as it may weaken the band.
Using a cotton swab, dab some oil-free makeup remover along the band of the false lashes, and wait a few seconds for the glue to start dissolving.
Then, start to gently push the lashes down, without handling by the individual strands, avoid pulling or ripping the lashes off.
Once the lashes are removed, dab a cotton swab in oil-free makeup remover and gently rub off remnants of glue from the lash band. Do not rub the individual strands of fur.
Once the glue has been removed from the band, place your lashes in a clean, dry place, or place them back into your lash box to avoid dust and dirt.
About ESQIDO Lashes
- Our company
We are firm believers that false eyelashes are single-handedly the most transformative product for any woman. Inspired by the renaissance of quality and hand-made goods, we became increasingly critical and frustrated with the false eyelashes available on the market.
Existing strip lashes were uncomfortable and unnatural, and sold at an undeserving premium. Lacklustre and disposable, we felt there was a void, waiting to be filled by something better. So we set out to create The ESQIDO Classic Collection; fine mink eyelashes of unparalleled quality and craftsmanship.
Our lashes are custom designed and handcrafted to exacting standards for the most discerning clientele. From the sultry Victoria's Secret Angel Candice Swanepoel, to the fiery R&B superstar Rihanna, our lashes have humbly adorned the eyes of the most influential celebrities and trendsetters.
Beyond the limelight, our lashes have been dubbed the crémé de la crémé by professional makeup artists and beauty experts around the world, and they've helped transform the beautiful faces of countless models and brides. It's become a staple finishing touch for their work, a kind of sign off; the signature to their masterpiece.
The ESQIDO lash collection is a bespoke experience, and it's redefining the very definition of false eyelashes. A true rose-gold standard.
We cordially invite you to experience the pinnacle of beauty; the most gorgeous and confident you.
Make it GRAND. Make it ESQIDO.
- What's unique about ESQIDO mink lashes?
ESQIDO mink lashes are easy to apply, naturally soft with a subtle glossy sheen, and virtually indistinguishable from human eyelashes. They are hypoallergenic and made free from any kind of dyes, leaving a natural black-brown finish. Each individual strand is ultra-soft, lightweight and stay beautifully curled. The result - the most naturally alluring and luxurious lashes you will ever experience.
- How many times can ESQIDO mink lashes be worn?
The lifespan of our mink lashes is determined by how well they're taken care of. From our experience, most of our clients are able to get at least multiple wears, and most average 5-10 wears, while some get all the way up to 20+ wears. Learn how to care for your ESQIDO Mink Lashes to get the most wears out of your lashes.
Mink vs Synthetic Lashes
- What's the difference between mink and synthetic?
Traditional synthetic false lashes were designed to be worn for a short period of time. While they may be a cheap option, they do not offer the same longevity, comfort, and natural look as real mink fur. In contrast, genuine mink lashes are able to hold a natural beautiful curl, and in combination with a soft cotton band, it's both lightweight and comfortable.