Please allow up to 24 business hours for orders to ship once paid.
United States Transit time: 3-5 business days once shipped. Couriers: USPS Tracked Cost: $4.99 USD flat rate, or FREE for orders over $35*.
Canada Transit time: 3-5 business days once shipped. Couriers: Canada Post Tracked or Purolator Tracked. Cost: $6.99 USD flat rate or FREE for orders over $50*.
UK Transit time: 3-5 business days once shipped. Couriers: Royal Mail Tracked Cost: $9.99 USD flat rate or FREE for orders over $49*.
Australia Transit time: 4-14 business days once shipped. Courier: DHL International Tracked Cost: $11.99 USD flat rate or FREE for orders over $75*.
International Transit time: 8-14 business days once shipped. Courier: DHL International Tracked Cost: $9.99 USD flat rate or FREE for orders over $75*.
*Calculated on subtotal after discounts.
Yes we do. International shipments are shipped from our US warehouse, and take 8-14 business days. Please see Shipping Rates & Options for details.
Once your order is shipped, you should automatically receive an email notification with your order's tracking number. You can also track your order by logging into your account, and viewing your past orders.
We have local warehouses in the USA, Canada, and the UK, there'll be no duties for clients in those countries and certain countries in the EU. For international clients, duties and taxes may apply and must be paid by the client upon delivery.
If you've already checked your tracking, please first try to contact the courier that shipped your order was shipped with along with your tracking number, and they will help you investigate and locate your package. If they're unable to assist, please contact us and we'll be happy to help.
Returns & Exchanges
The best way we can earn your loyalty to ensure your satisfaction with every purchase. At Esqido, we give you a full 60 days to fall in love with your purchase. Should you have any questions, simply contact us and we will be happy to assist you.
Return Policy and Warranties: 1. All unused items in original condition are eligible for a full refund within 60 day of purchase. The refund will be credited back to your original method of payment, or your choice of a digital store gift card. 2. Items returned which are not in new and resellable condition will not be granted a refund. 3. Opened and used items are eligible for a complimentary, one-time exchange only. 4. We offer a 1 year warranty on all products purchased, if you suspect there was a defect, a photo proof will be required to receive a replacement. 5. If you suspect your package was lost or damaged during transit, please contact us and we'll be happy to help.
Esqido Ltd reserves the right to refuse any returns or exchanges if we deem there is repeat abuse of our policies.
We want you to love your Esqido products. But if you’re having second thoughts, we want to make returns as simple as possible.
How to return or exchange Simply contact us within the 60 days period, and we’ll send you a Return Authorization Number (RMA) along with return or exchange instructions.
Eligibility For hygienic reasons, only new and unused items are accepted for returns. A one-time courtesy exchange is accepted for any used items per order.
Return shipping Return shipping costs are paid at the buyer's expense. Esqido offers free shipping on exchanges.
Our warehouse team will process your return as it's received, and we'll do our best to issue you the appropriate exchange or refund as soon as possible. It's best to provide us with a tracking number for your return or exchange package so we can anticipate your return. If you've sent your items back but have not received any emails from us, please contact us.
Esqido lashes are easy to apply, incredibly natural looking, and can be worn multiple times.
They are hypoallergenic and made free from any kind of dyes, leaving a natural black-brown finish. Each individual strand is ultra-soft, lightweight and stay beautifully curled. The result - the most naturally alluring and luxurious lashes you will ever experience.
Handle your mink lashes with extra care. Never tug on the individual strands.
Start by gently pulling on the two ends of the band until it's detached from the clear tray. Then, look downwards at a mirror, and position the lashes on your eyes, just above your natural lash line.
Note the width of your eyes, and trim the false lashes from the outside corner to match. After trimming, apply a thin, even strip of glue along the band of the lashes, then allow the glue to settle for a few seconds.
After the glue starts to get tacky, look downwards at a mirror again, and carefully position the lashes at the base of your natural lash line, pushing it down as close as possible, for the most natural look. Once you're happy with the placement of the lashes, leave the lashes on and wait for the glue to try. That's it!
Do not use alcohol based cleaners on the mink lashes as it may weaken the band.
Using a cotton swab, dab some oil-free makeup remover along the band of the false lashes, and wait a few seconds for the glue to start dissolving.
Then, start to gently push the lashes down, without handling by the individual strands, avoid pulling or ripping the lashes off.
Once the lashes are removed, dab a cotton swab in oil-free makeup remover and gently rub off remnants of glue from the lash band. Do not rub the individual strands of fur.
Once the glue has been removed from the band, place your lashes in a clean, dry place, or place them back into your lash box to avoid dust and dirt.
We've created an interactive lash guide to help you find the perfect pair. Try Lash Guide
We accept all major credit cards and PayPal.
All orders are charged in USD. For your convenience, you can view prices in USD, CAD, EUR, or GBP by using the currency switcher in the navigation menu. Depending on your credit card or bank, a currency exchange fee may apply.
All payments are processed securely by our payment processor Stripe. We do not store or have access to your payment information.
The quickest way is through our live chat on the bottom right of the screen. You can also email us through our contact page. We look forward to hearing from you!
Our client services team are available 24/7 via email or live chat, except holidays. We'll do our best to get back to you within 24 hours.